Physician Assistant Roles: Mastery of Telephone Techniques and Etiquette

One of the primary duties of a medical assistant is to act as an administrative assistant to medical professionals. Her duties are to liaise between patients and medical professionals, update and maintain medical records, and answer and make phone calls on her behalf. Being courteous, maintaining a respectful and pleasant voice when delivering messages is …

Coping with the death of a loved one, the mystery of trust and the invisible

Loss and change are conditions of existence. They begin at birth with the massive change of leaving the welcoming womb to be thrust into the physical world, and end with the final change: death. In between, there are many small deaths and many large deaths that are stressful and demanding for survivors, requiring the establishment …